Frequently Asked Questions

1. What services do you offer?
We offer a variety of moving services, including residential moves, commercial moves, packing and unpacking, loading and unloading, and specialized services for delicate items.

2. How do I get a quote?
You can request a quote by filling out the form on our website, calling us directly, or scheduling an in-home estimate. We’ll assess your needs and provide you with a detailed, transparent estimate.

3. Are there any hidden fees?
No! We pride ourselves on transparency. The quote you receive includes all costs, and we will discuss any potential additional charges upfront.

4. How far in advance should I book my move?
We recommend booking your move at least 4-6 weeks in advance, especially during peak moving seasons. However, we can often accommodate last-minute requests as well.

5. What should I do to prepare for my move?
Start by decluttering your space, packing non-essential items, and labeling boxes. Our team can provide packing supplies and tips to make the process easier.

6. Do you provide packing supplies?
Yes, we offer a range of packing supplies for purchase, including boxes, tape, bubble wrap, and more. We can also assist with packing your items if you prefer.

7. How do you ensure the safety of my belongings?
Our team is trained in safe packing and loading techniques. We use high-quality packing materials and blankets to protect your items during transport. Additionally, our trucks are equipped with safety features to minimize movement.

8. What if my moving date changes?
We understand that plans can change. If you need to reschedule, please contact us as soon as possible, and we’ll do our best to accommodate your new date.

9. Do you offer insurance for my belongings?
Yes, we provide basic liability coverage, and you can also purchase additional insurance for extra protection. We recommend discussing your options with our team.

10. Can you move pianos or large appliances?
Absolutely! Our team is experienced in moving pianos, large appliances, and other heavy items. Just let us know in advance so we can prepare accordingly.

11. What happens if there is inclement weather on moving day?
Our team monitors weather conditions closely. If severe weather is expected, we will communicate with you to discuss options and make any necessary adjustments to your schedule.

12. How can I contact you with further questions?
You can reach us by phone, email, or through our website’s contact form. Our customer service team is ready to assist you with any inquiries.

What additional services does Phoenix Moving offer?

Here at Phoenix Moving, we offer all of your traditional moving services as well as other home services such as:

  • Holiday Light Installation and Removal

  • Full Home Staging

  • Furniture Relocation

  • Furniture and Trash Removal

  • Furniture Assembly

Does Phoenix Moving offer financing options?

Yes, we do! We know moving can be stressful so we have incorporated Afterpay into our accepted payments. You can find out more by reading our Afterpay blog.

What are Phoenix Moving’s hours of operation?

We are open all day Monday through Saturday and are closed on Sunday.

Phoenix Moving is licensed and insured. We are a local and professional moving company in Northwest Arkansas.